After your first vaccination

Many people in Kent have already had their first dose of the Covid-19 vaccination and the roll out is now top priority for those who are 70 years of age and over.  If you have received your first dose, you may well have some new questions, so the Government has issued this leaflet which you may find helpful.

 Coronavirus - what to expect after your vaccination




There are a number of scams circulating regarding Coronavirus, aimed at obtaining bank details from people in return for vaccines.  Please be aware that the vaccine is ONLY available through the NHS and is free of charge.  The NHS will never ask you for details of your bank account or to pay for the vaccine.  If you receive an email, text message or phone call purporting to be from the NHS and you are asked to provide financial details, this is a scam.

 More details can be found by visiting the Action Fraud page on coronavirus scams.


 Information on Coronavirus

There is a lot of misinformation on social media in particular, so please check official sources so that you know how best to look after you and yours. The person on social media you’ve never met, who is suddenly an expert in epidemiology, is probably not someone you want to trust with your life, or that of your family and friends.

Key sources of information and advice:

Get Coronavirus support as a clinically extremely vulnerable person

If you have a medical condition which means you’re classed as being extremely vulnerable to coronavirus (COVID-19), or you’ve been told by your GP or hospital clinician that you’re clinically extremely vulnerable and need to ‘shield’, you may register online if you need any extra support, eg, essential groceries delivered to your home. You will need your NHS number. Register with the Government even if you don’t need additional support now. It is possible for another person to register on your behalf, for example, if you do not have access to the internet.

Kent Together 24 Hour Helpline

If you are vulnerable and have an urgent need that cannot be met through existing support networks, you can contact the Kent Together helpline at or by calling on 03000 41 92 92. It is a 24 hour service.

Kent Together provides a single, convenient point of contact for anyone in the county who is in urgent need of help during the Coronavirus outbreak. It is a collaboration between KCC, central Government, District, Borough and local councils, the voluntary and community sector, the NHS, emergency services and other partners to ensure help is at hand for vulnerable people.

It is also the place to report your concerns about the welfare of someone else.


Kent Local Tracing Partnership 

 The Kent Local Tracing Partnership goes live on Friday 27 November, supporting the national Test and Trace service to locate residents who’ve tested positive for Covid-19.

The local system will continue to support the NHS Test and Trace service, using the experience of the Kent Together helpline with KCC commissioned call handlers contacting people that the Government Test and Trace system has not been able to reach within 24 hours.

Once contacted, the advisors will be able to give advice on isolation and testing, establish close contacts, upload details to the National Contact Tracing system, and signpost to assistance available such as financial or practical in terms of supplies of food and medication.

KCC is also working with the 12 district and borough councils across Kent to enhance contact tracing where required; for instance, if a contact tracer has not been able to reach a person by telephone then a district council member of staff may go round to the resident’s home to pass on the information.

KCC Leader Roger Gough said: “This is an incredibly complex service but we are pleased to be able to support the national system at this vital time and it is another great example of how we are working with our partners in the district councils to support our residents during this pandemic.

“If you receive a call, you will be asked that you fully understand the isolation guidelines and that you note all contacts you’ve had in recent days. We understand that residents might feel concerned about this but we’d like to reassure everyone that we recognise that we will be dealing with sensitive information; it is imperative that people work with us, as this is the best possible way to contact residents who are at risk and to reduce the spread of cases in our community.”

KCC Director of Public Health, Andrew Scott-Clark added: “We welcome any additional ways for people to get tested and are also involved in the rollout of rapid tests. By contacting people with a positive test result, we can work more effectively to manage community outbreaks and try to keep the number of cases low – it is crucial that we support the NHS and essential services over the next few months, and that we protect the most vulnerable members of the community – especially the elderly or those with long term medical condition, who are most at risk from severe symptoms.

“In the meantime, the most important thing we can all do is to continue to follow the social distancing guidelines, download the NHS Test and Trace app, and if people are contacted by either the NHS or local Test and Trace service, or they develop Covid symptoms, they must self-isolate.”

The service will run 8am to 7pm Monday to Friday and 10am to 2pm Saturday and Sunday and will come from a local number. Residents are being reminded that the genuine NHS Test and Trace Service and Kent Local Tracing Partnership will never:

  • Ask for bank account details, passwords or PIN numbers
  • Ask for a payment or to buy a product
  • Ask you to download any software
  • Ask you to call a premium rate number to speak to the NHS (for example, those starting 09 or 087)
  • Disclose any of your personal or medical information to your contacts.

Anyone asked these types of questions should report the incident to KCC Trading Standards.  Any council staff attending your home will also have identification which will be presented. For more information regarding the Kent Local Tracing Partnership, go to

You can also find information about outbreak plans at